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Customer Support

1. Shipping Information

2. Return Policy and Information

3. Methods of Payment

4. Coupons and Promotions

5. Tracking Your Order

6. Customer Service


 

Canadian Shipping

All products purchased online from the Official Store of the Montreal Alouettes are shipped directly from our warehouse in Montreal. Express shipping packages are delivered via Purolator. Please note that we will not deliver packages to PO Boxes, so please provide a physical address as your shipping address. Shipping occurs Monday through Friday, excluding holidays. No shipping occurs on Saturday or Sunday. The Store does not offer Saturday or Sunday delivery. The delivery date of your order is subject to (i) when your order leaves our distribution center (please note that there is a 4-5 day processing period); (ii) the delivery location address; (iii) the shipping method selected; and (iv) in stock status. Orders will ship out within approximately 4 to 6 business days (Monday - Friday) from the time it is placed and is subject to change based on order volume. Express shipping is available on most orders. All express shipping orders will be assigned a tracking number and can be easily tracked online via Purolator.com.

Please note that in the event that there is no one present to sign for your order at the provided shipping address, Purolator will leave a pick up slip. It is the responsibility of the purchaser to pick up their order from the nearest pick up location designated by Purolator.

The Store shall not be liable for loss, damage or delay caused by Acts of God, perils of the air, authority of law, riots, strikes, civil commotions, or hazards or dangers incident to a state of war. These situations do not allow for a refund. Shipping rates are subject to change. Additional shipping charges may apply for certain locations.

To calculate shipping and handling please add items to your cart and you will see the shipping options and cost during checkout. All orders of 130$ or more (before taxes), being shipped within Quebec and Canada, will be eligible for free shipping. You can also refer to the chart below:

REGULAR SHIPPING (QUEBEC)

EXPRESS SHIPPING (QUEBEC)

REGULAR SHIPPING (CANADA)

EXPRESS SHIPPING (CANADA)

$ 10

$ 18

$ 16

$ 22

 

US Shipping & International

Please be aware US and international orders are subject to local taxes, duties and brokerage fees. The Store is not responsible for these charges and will not reimburse customers for abandoned packages. Shipments may take up to four weeks to deliver depending on location. By placing your order with the Store, you are considered the importer of record and as such, you will be responsible to comply with all applicable laws and regulations. The Store does not ship to Alaska or Hawaii. All orders of 250$ or more (before taxes), being shipped to the US or internationally, will be eligible for free shipping. Please see the chart below for all shipping rates:

REGULAR SHIPPING (USA)

EXPRESS SHIPPING (USA)

INTERNATIONAL SHIPPING

$ 25

$ 30

$ 50

 

Holiday Shipping

To guarantee delivery of your Store order in time for Christmas, orders must be placed by 11:59 p.m. on December 16th for regular standard shipping.

 

The Store is not responsible for extenuating circumstances causing non-delivery of the package or parcel to the customer. This includes but is not limited to:

• Incorrect or incomplete delivery address provided by the customer;
• Not home for the delivery? Our courier will leave a delivery notification card with the Purolator location where you can pick up your parcel. Our courier may attempt a second delivery.

For more information on Purolator terms of service please click on the following links;

http://www.purolator.com/en/legal/terms-conditions-service.page

 

The Official Store of the Montreal Alouettes will not accept any returns or exchanges without a proper Merchandise Return Form. All Store products, with the exception of player jerseys, personalized products, special orders, undergarments, swimwear and memorabilia, can be returned or exchanged within 30 days of the original purchase date. The products must be returned with the original sales receipt, must have original tags still attached, and must be in new and re-sellable condition. Returned items cannot be laundered, worn, broken, damaged or used in any way. All sale purchases are final and not eligible for refunds.

Exchanges are permitted with original sales receipt for current stock items. Exchanges may require additional shipping charges. Original and return shipping charges will not be reimbursed. If you request an exchange for an item(s), standard shipping and handling rates will apply to the reshipment. The shipping and handling will be based on the value of the reshipment. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure delivery of your return. Shipping and handling charges are non-refundable. Please send all returns/exchanges to the following address:

Montreal Alouettes Warehouse store
5530 Rue St-Patrick, Suite #160
Montreal, QC, Canada H4E 1A8

We currently accept Visa, MasterCard, and American Express credit cards.

We accept only one coupon per order. The coupon with the highest value discount will always be applied to your order. Discounts will not be applied to any clearance item that has already been marked down from its original retail price. We do not accept coupons from other retailers, or coupons for products not carried on our Web site.

Should the price of an item be lower after being purchased, there will not be a price adjustment made.

*Some exceptions to discount codes, sales and promotions may apply and are at the discretion of the Boutique. 

While logged in, click on the My Profile link at the top of this page and then click on the See order history button to view a summary of your orders. Tracking numbers for each order, once shipped, will appear in the right-most column on the page.

For all inquiries, please contact us by email at boutique @montrealalouettes.com.