General Terms & Conditions – Montreal Alouettes Boutique

1. Acceptance of Terms

By accessing or purchasing from boutique.montrealalouettes.com, you agree to be bound by these Terms & Conditions, which may be updated without notice. It is your responsibility to review these terms periodically.

2. Place of Operation

This site is operated from Montreal, Quebec, Canada. Use outside of Canada is at your own initiative and must comply with local laws. Any dispute will be governed by the laws of the Province of Quebec, District of Montreal.

3. Changes to the Site

The Montreal Alouettes reserve the right to modify, suspend, or remove any portion of the website, its services, or these terms at any time, without prior notice.

4. Personal Use

All content on this site is for personal, non-commercial use only. Any commercial use must be authorized in writing.

5. Registration & Security

You are responsible for maintaining the confidentiality of your login credentials. In the case of suspected fraud or unauthorized use, please contact us immediately.

6. Fees & Payments

We currently accept the following payment methods:

• Visa

• MasterCard

• American Express

• Alouettes Boutique Gift Cards (valid for 1 year from issue; non-refundable)

Fees may be introduced in the future for certain services. Customers will be notified in advance.

7. External Links

We are not responsible for content on external sites accessed via links on our website.

8. Intellectual Property

All content is protected by copyright and intellectual property laws. Reproduction, distribution, or modification without permission is prohibited.

9. Representations & Warranties

By using this site, you agree to defend and indemnify the Montreal Alouettes for any breach of these terms.

10. Limitation of Liability

This website and its content are provided “as is.” We make no warranties regarding the accuracy or reliability of any content or services.

11. Termination

We reserve the right to suspend or terminate your access at any time for violations of these Terms.

12. Shipping Information

Shipping Methods:

Orders are shipped from our Montreal warehouse via Canada Post or Purolator, depending on your location.
We do not ship to P.O. Boxes. A valid physical address is required.

Schedule:

• Orders ship Monday to Friday (excluding holidays)

• Processing Time: 2 to 6 business days

• A tracking number will be emailed once the order ships

Shipping Rates:

Quebec:

• Regular: Starts at $12

• Free Shipping: Orders over $175 (before tax)

Rest of Canada:

• Regular: Starts at $20

USA:

• Starts at $30

International:

• Starts at $50

• Delivery may take up to 4 weeks depending on customs

• Duties, taxes, and brokerage fees are the customer’s responsibility

• Refused or abandoned packages are non-refundable

Holiday Shipping:

Orders placed before December 15 at 11:59 p.m. have a better chance of arriving before Christmas, but delivery is not guaranteed.
We are not responsible for delays due to carriers, weather, strikes, missed deliveries, or incorrect addresses.

Carrier Terms of Service:

• Purolator: purolator.com/en/legal/terms-conditions-service.page

• Canada Post: canadapost-postescanada.ca/en/our-company/legal/terms-and-conditions.page

Once shipped, the carrier assumes responsibility. Please contact the carrier for updates.

13. Return & Exchange Policy

Eligibility:

• Return requests must be pre-approved

• Contact: [email protected] to receive a Return Authorization Form

• Items must be unworn, unwashed, with tags attached

• Include original receipt

• Store credit only — no refunds

• Processing time: 2 to 3 weeks

Not Eligible for Return:

• Clearance/final sale items

• Customized products, earrings, swimwear, undergarments

• International orders (outside Canada)

Return Methods:

Option 1: Return by Mail

• Customer covers shipping costs

• Address:

  Club de Football des Alouettes de Montréal  
  Attn: Boutique  
  4400 Rue Sherbrooke E  
  Montreal, QC H1V 3S8  
  Canada
  

Option 2: In-Person Return (By Appointment Only)

• Select “Pick up by appointment” at checkout or email us

• Appointments: Tuesday–Thursday, 10 a.m. – 4 p.m.

• Location:

  Olympic Stadium  
  4545 Pierre-De Coubertin Ave  
  Entrance: Parking Lot P1 via Café L’Insolite  
  

Returns without authorization or missing forms will be refused and not returned.

14. Coupons & Promotions

• Only one coupon code per order

• Cannot be applied to clearance or sale items

• No price adjustments on past orders

• Competitor coupons are not accepted

• Promotions may be changed or canceled at our discretion

• Promo codes must be applied before checkout — no retroactive application

15. Tracking Your Order

After your order ships, a tracking number is sent by email.

To track:

• Log in to your account

• Go to My Profile → Order History

• Click your order to view updates via Canada Post or Purolator

16. Privacy Policy

Information Collected:

We collect data when you:

• Place an order

• Contact customer service

• Sign up for our newsletter

• Participate in contests

Use of Data:

Your information is used to:

• Process orders

• Respond to inquiries

• Send newsletters (with your consent)

Data Sharing:

We only share your information with trusted third parties (e.g., payment processors, shipping carriers), or when required by law.

Cookies:

We use cookies to improve your experience. You may disable cookies in your browser settings.

Security:

We use best practices to protect your data, but no method of transmission is 100% secure.

Children:

This website is not intended for children under 13.

Unsubscribing:

You can unsubscribe at any time via the link in our emails or by contacting us.

17. Customer Service

We're here to help.

Email: [email protected]
Call or Text: 514-787-2575
Hours: Tuesday to Thursday, 10 a.m. – 4 p.m. (EST)
We aim to respond within 1–2 business days.