We want you to be happy with your purchase. Here is how returns and exchanges work:

Final Sale Items

Items that are marked "final sale," including clearance items, customized products, earrings, swimwear, and undergarments, cannot be returned or exchanged.

Eligibility

Returns or exchanges must be:

• Made within 30 days of the purchase date

• In new, unworn condition with tags attached

• Accompanied by the original receipt

• Free from signs of wear, damage, laundering, or use

How to Request a Return

For any return requests, please contact customer service at [email protected].

All returns must be authorized in advance:

1. Email us your request

2. We will provide a Return Authorization Form

3. Complete and return it before mailing or dropping off your item

Returns received without prior authorization or without the completed form will not be accepted.

Return by Mail

• Return shipping costs are the customer’s responsibility

• We are not responsible for lost returns — please keep a copy of your tracking number

• Shipping and handling charges are non-refundable

Send all returns/exchanges to: Montreal Alouettes Warehouse
Club de Football des Alouettes de Montréal
Attn: Boutique
4400 Rue Sherbrooke E
Montréal, QC
H1V 3S8

In-Person Return (By Appointment Only)

• Available Tuesday to Thursday, 10 a.m. – 4 p.m.

• Appointment required; no walk-ins

• Location: Olympic Stadium, 4545 Pierre-De Coubertin Ave

Refunds and Store Credit

• Store credit only will be issued for eligible returns

• Please allow up to 2–3 weeks for processing

For full details, see our Customer Service page or email us directly.